At Grassify Home, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your artificial grass, we offer a 14 -day return policy. Please read the details below for more information on how to return an item.
Eligibility for Returns:
- You can return items within 14 days of receiving your order.
- The item must be unused, in its original condition, and in the original packaging.
- Please ensure that the product is not cut, altered, or installed in any way.
How to Initiate a Return:
- Contact us at info@grassifyhome.com within 14 days of receiving your product. Please provide your order number and the reason for the return.
- Once we approve your return request, we will provide you with instructions on how to return the item.
Return Shipping Costs:
- Customers are responsible for the cost of return shipping unless the item is damaged or faulty.
- We recommend using a tracked shipping service to return your item, as we cannot guarantee that we will receive your returned product without proof of tracking.
Refunds:
- Once we receive the returned item and confirm it meets our return policy, we will issue a full refund to your original payment method.
- Please allow up to 5 business days for the refund to appear in your account after processing.
Damaged or Faulty Items:
If your item is damaged or faulty upon arrival, please contact us immediately at info@grassifyhome.com. We will arrange for a return and replacement or issue a full refund at no additional cost to you.
Non-Returnable Items:
- Items that have been used, installed, or altered cannot be returned.
- Custom orders or special requests may not be eligible for returns.
If you have any questions or need assistance with a return, please don’t hesitate to contact us. We are here to ensure your satisfaction!
Thank you for shopping with Grassify Home!