FAQs - Grassify
Welcome to our Frequently Asked Questions page! Here, we’ve compiled answers to some of the most common questions our customers have. If you don’t find what you’re looking for, please feel free to contact us directly.
1. What types of artificial grass do you offer?
We offer a wide range of artificial grass products, including options for gardens, balconies, patios, and commercial spaces. Our collection includes various pile heights, colors, and textures to suit different needs and preferences.
2. How do I choose the right artificial grass for my project?
Choosing the right grass depends on factors like the intended use, foot traffic, and aesthetics. If you're unsure, our team is happy to offer guidance! Contact us via email at salesgreenifyhome@gmail.com, and we can recommend the best option for your space.
3. How long does artificial grass last?
Our artificial grass is made from high-quality materials designed for long-lasting performance. With proper care and maintenance, it can last 10-15 years or more.
4. Is artificial grass easy to install?
Yes! Installing artificial grass is simple, and we provide step-by-step instructions with each purchase. If you're not confident in DIY installation, we can recommend professional installers in your area.
5. Do I need to maintain my artificial grass?
Artificial grass requires minimal maintenance. We recommend brushing it occasionally to keep the fibers upright and remove debris. Additionally, you should rinse it with water occasionally to keep it clean, especially after heavy use.
6. Can I install artificial grass on my balcony or rooftop?
Absolutely! Our artificial grass is perfect for balconies, terraces, and rooftops. It’s a great solution for adding greenery to small spaces with minimal upkeep.
7. Is your artificial grass safe for pets and children?
Yes! Our artificial grass is made from non-toxic, child- and pet-safe materials. It’s also resistant to fading, stains, and odors, making it a great option for pet owners and families.
8. How do I clean my artificial grass?
To clean your artificial grass, simply remove debris like leaves and twigs. For deeper cleaning, rinse the grass with water or use a mild detergent. You can also use a leaf blower for quick debris removal.
9. What are your shipping options?
We offer reliable shipping within the UK. Orders typically arrive within 5-9 business days after dispatch. Shipping costs are calculated at checkout based on the size and delivery location of your order.
10. What is your return policy?
We offer a 7-day return policy. If you're not satisfied with your purchase, simply return the item in unused condition within 7 days for a full refund. For more details, please visit our Return Policy page.
11. Can I track my order?
Yes! Once your order is dispatched, you’ll receive a tracking number via email so you can monitor your package’s progress until it arrives.
12. Do you offer discounts or promotions?
We occasionally offer special promotions or discounts. Be sure to sign up for our newsletter to stay updated on the latest offers and news.
If you have any other questions or need assistance, don’t hesitate to contact our customer support team at salesgreenifyhome@gmail.com. We’re here to help